Privacy Policy

Axis Operations (“we”, “us”) is a UK-based web design agency. We are committed to protecting and respecting your privacy and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal information we collect when you enquire about our services — including through our website enquiry form and through paid advertising on Meta platforms (Facebook and Instagram) — and how we use and protect it. By submitting your details, you consent to the practices described in this policy.

We run paid advertising campaigns on Meta platforms (Facebook and Instagram). Some of these ads invite you to get in touch about a website. When you click a button on one of our ads — such as a “Get My Website” or similar call to action — you may be directed to this website or to a Meta lead form.

When you contact us or submit an enquiry, we may collect:

• Name — to address you personally when we reply.
• Email address — to respond to your enquiry and send you relevant information.
• Phone number — to contact you about your enquiry.
• Business name and details — such as your business name, business type, and project requirements, so we can tailor our response to you.
• Preferred package — the website package you expressed interest in.

We do not collect sensitive personal data, payment card details, or special category data. We do not ask for payment through this website.

We use the personal information you provide to:

• • Respond to your enquiry and provide information about our services.
• • Discuss your website project and provide a quote where requested.
• • Deliver our services to you if you become a client.
• • Keep a record of our communications for customer service purposes.

We will not use your information to send you marketing emails unless you have separately consented to receive them, and you can ask us to stop at any time.

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent — when you voluntarily submit your details through our enquiry form or a Meta lead form, you consent to us using them to respond to your enquiry.
• Legitimate interests — to respond to your enquiry, provide our services, and manage our client relationships.
• Contract — where you become a client, to fulfil our agreement with you.

You can withdraw your consent at any time by contacting us using the details below. Withdrawing consent will not affect the lawfulness of any processing we carried out before the withdrawal.

We do not sell or rent your personal information. We only share it where necessary to respond to your enquiry or operate our business, including:

• • Our customer relationship management (CRM) and lead-tracking tools, used to store and respond to enquiries.
• • Meta Platforms, where you submitted information through a Meta lead form — Meta’s role is governed by their own privacy policy.
• • Service providers who help us run our business (such as hosting or email providers), under appropriate contractual safeguards.

We may disclose information where required by law or to protect our legal rights.

We keep your enquiry information for as long as reasonably needed to respond to your enquiry and, if you become a client, for the duration of our relationship. You can ask us to delete your details at any time (see “Your Rights” below).

We use cookies and similar technologies on this website. Before any non-essential cookies are set, we ask for your consent through our cookie banner. You can choose to accept all cookies, reject non-essential cookies, or customise your preferences.

We group cookies into three categories:

• Essential cookies — required for the website to function and to remember your consent choices. These are always enabled and cannot be disabled.
• Analytics cookies — used to understand how visitors use our website (for example, Google Analytics). These are optional and disabled unless you enable them.
• Marketing cookies — used to measure the performance of our advertising and show you more relevant ads (for example, Meta Pixel). These are optional and disabled unless you enable them.

Your preferences are stored in your browser. You can change or withdraw your consent at any time using the “Cookie Settings” link in our website footer, or through your browser settings. Withdrawing consent will stop further non-essential tracking, but will not affect tracking that has already taken place.

Where we use analytics or advertising technologies provided by third parties (such as Google and Meta), those providers may also set cookies or similar technologies. Their use of your data is governed by their own privacy policies.

Under UK GDPR you have the right to:

• • Access the personal data we hold about you.
• • Request correction of inaccurate or incomplete data.
• • Request deletion of your personal data (“right to erasure”).
• • Object to or restrict certain processing of your data.
• • Withdraw consent at any time.
• • Lodge a complaint with the Information Commissioner’s Office (ICO).

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.